Facebook losing the battle for Customer Satisfaction
keeps its top place for another year with 80% customer satisfaction rate in 2019, with no changes from 2018.
’s customer satisfaction rate was measured for the first time (by ASCI) in 2019 at 71%, just below the social media average at 72%.
After the Cambridge Analytica scandal, it comes as no surprise that Facebook is still struggling to revive its plummeting reputation, scoring the worst out of all platforms. They were also accused of dispersing disinformation, censoring political speeches and allowing foreign interference in the US 2016 election and Brexit.